At eyewearnest, we maintain rigorous quality control for all eyewear. Should issues arise post‑delivery, contact our customer service team at [email protected] promptly for assistance.

Return Period
Items may be returned or exchanged within 30 days of receipt, provided they meet our eligibility criteria.

Return Shipping Options

• Post Office Collection: Arrange package pickup via your local post office.
• Drop‑off at Post Office: Deliver the package to your nearest post office.

Shipping Cost Responsibility

• Our Fault (e.g., defective/damaged items, incorrect delivery): We cover return shipping costs and provide prepaid return labels for carrier‑caused issues.
• Your Reason (e.g., fit mismatch, style preference changes): You bear shipping fees, which vary by carrier.

Return Requirements

• Non‑Quality Issues: Items must be unused, undamaged, and retain original tags/packaging. For hygiene reasons, opened lens cleaning kits or prescription lenses with custom corrections may not be eligible.
• Pre‑Approval Required: Obtain customer service approval before returning items.
• Quality/Incorrect Delivery Issues: Provide clear photos of defects/errors to receive return instructions.

Eligible Circumstances for Return/Refund

• Items damaged/defective due to production/transportation errors.
• Items differing from descriptions (e.g., frame size, lens color, material).
• Undelivered/lost parcels.
• Delays exceeding agreed timelines.

Return Process

1. Contact Customer Service: Share order number, SKU/product name, and return reason.
2. Response: Our team replies within 24 hours on business days with detailed instructions.
3. Ship Items: Return to the provided address with tracking number and receipt.
4. Refund/Exchange: We process refunds/exchanges immediately upon receipt and inspection of returned items.

Critical Notices

• Return Address: Use only the address provided by customer service; package sender addresses are invalid.
• Non‑Our Items: Exclude non‑eyewearnest items from returns—we won’t process them.
• Lost/Stolen Packages: We aren’t liable for transit losses; retain tracking proof.
• Refund Timing: Refunds may take up to 7 business days to reflect, depending on payment providers.

Special Cases

• Defective/Damaged Items: We issue return labels for carrier‑caused issues.
• Customer Remorse: You arrange return labels for fit or style changes.
• Used/Stained Items: Returns with visible use (scratches on lenses, worn frames, missing parts, etc.) may be denied.

Contact Us
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 63259321 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.